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A Multi-Agent Solution for Advanced Call Centers

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Type: Book Section

Subject: DA5 Business process control, workflow, emergency management

Subject: DA4 Expert assistants & human-computer interfaces

Member Organisation: 103 University of Augsburg - Institute Of Computer Science

Bauer, B. and Klein, C. (1999) A Multi-Agent Solution for Advanced Call Centers. In: Proceedings of the Twelfth International Conference on Industrial & Engineering Applications of Artificial Intelligence & Expert Systems IEA/AIE-99. .

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Deposited by Mr Sebastian Stein on 26 February 2005

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